HELP AND CUSTOMER SERVICE

Retail Location Information

Where is your retail location?

Our retail location is located in Ottawa Ontario.

• Visit our Kanata/Stittsville store at 201 Iber Rd.

Visit our 201 Iber Rd. page for more details.

How can I contact your retail location?

You can contact our retail location by phone.

• Call our Kanata / Stittsville store at 613-287-3880

Visit our 201 Iber Rd. page for more details.

How many retail locations do you have?

We have one retail location.

• 201 Iber Rd.

Visit our 201 Iber Rd. page for more details.

Warranty Proof of Purchase -Retail Stores?

In order to redeem warranty in Retail Store Locations, customers must be able to provide vehicle ownership and photo ID matching customer receipt. If Sales Associate requests this info and it is not provided warranty will not be eligible for redemption.

This policy has been established due to the continued fraudulent warranty redemption by a handful of customers.

What can I buy at your retail location?

All of the parts listed on our website can be purchased locally in store. All items on our website that Say "Out of Stock / Discontinued" can be sourced locally for you as well. We don’t sell custom products, rims, tires, Or accessories (running boards, trailer hitches, back racks, etc..). Come in today to see our huge inventory of quality items.

What are the hours of your retail location?

Our store is open Mon to Fri: 9:00 am – 6 pm EST | Sat: 9:00 am – 5 pm EST | Sun: Closed

How long have you been in business?

While the AutoShack name is fairly new to Ottawa, we have been in the retail auto parts industry for over 40 years.

Is your retail location hiring?

Please visit our job site to view the current posted positions.

Can I get a quote?

We would love to help you out with a quote. Simply contact our Iber location and one of our staff will help you out.

Do you have any current specials?

Our purpose is to provide our customers with quality products with the lowest price available on a daily basis. Because of this, we don’t offer regular specials and discounts. When we do have special sales, we send out an email to our customers letting them know. If you would like to receive these specials please subscribe to our mailing list located on our home page.