• Home
  • »
  • AutoShack Shipping & Delivery

HELP AND CUSTOMER SERVICE

Find the topic you need help with below, or contact us if you need further assistance.

Shipping & Delivery

What is your shipping policy?


AutoShack offers free shipping on all purchases. Our 100,000 sq ft auto parts warehouse is conveniently located to provide cost-effective and competitive shipping rates to our customers.


To view AutoShack’s complete shipping policy click on the “Shipping & Delivery” link located in the website footer or simply click here.

What are your shipping costs?


AutoShack offers free shipping on all purchases.


To view AutoShack’s complete shipping policy click on the “Shipping & Delivery” link located in the website footer or simply click here.

Where are the parts shipped from?


Our parts are shipped from out two 100,000 sq ft warehouses located in Ottawa Canada and Alexandria Bay, NY United States.


To view AutoShack’s complete shipping policy click on the “Shipping & Delivery” link located in the website footer or simply click here.

What are my shipping options?


Deliveries within Canada are through the United Parcel Service (UPS), and Canada Post. Continental USA or PR, HI, AK deliveries are through United Parcel Service (UPS) and United States Postal Service (U.S. Post).


To view AutoShack’s complete shipping policy click on the “Shipping & Delivery” link located in the website footer or simply click here.

Can I ship to a P.O. Box?


No, currently customer orders are only shipped to the billing address the order is placed with. We do not allow orders to be shipped to P.O. Boxes at this time.

How quickly can I accept my delivery via UPS Ground?


UPS Ground takes between 2 – 4 days. The variance is due to the physical location and whether you are in an urban or rural area. Example: If you live in a city on the east coast you are closer to 2 days. If you live in a rural community in Texas you are closer to the 4 days.

What can I expect for delivery times?


Delivery times vary between 2-5 business days depending on your location. The suggested delivery arrival dates on the site are an estimate of the delivery arrival time and not a guarantee. All shipping carriers reserve the right to extend delivery time by 24 hours to residential deliveries. This is beyond our control.


To view AutoShack’s complete shipping policy click on the “Shipping & Delivery” link located in the website footer or simply click here.

My Part Arrived Damaged; What do I do?


If you receive your product and it is damaged, please contact our customer support as soon as possible as AutoShack will only accept your claim for up to 4 days from the date of delivery. Please document any damage, as we will require photos. Damaged products will not be accepted for refund unless AutoShack customer service has been contacted and the proper documentation has been provided. You can contact us by telephone at 1-866-990-3871, by our option to send an email or by chat.

My package arrived but parts are missing


If the package arrives with missing parts, immediately contact the shipper and have the package returned to us. Missing, damaged, or incorrect parts are non-returnable after 30 business days, regardless of the party at fault. We must be contacted immediately if any of the above occurs.


To view AutoShack’s complete shipping policy click on the “Shipping & Delivery” link located in the website footer or simply click here.

Is there a cost to return an item?


All items purchased through AutoShack within 30 days of invoice date that have not been installed can be returned for a refund less a restocking fee of 10%.


To view AutoShack’s complete return policy click on the “Returns” link located in the website footer or simply click here.

Return Shipping Cost?


Unless otherwise specified by our staff, the customer is responsible for the return shipping cost of the product. Return shipping will not be reimbursed.

Does someone need to sign for the shipment?


Most shipments do not require a signature upon delivery that is below $400. Anything above this price automatically requires a signature.

I’ve ordered my items but they have not arrived


AutoShack is not responsible for lost or stolen packages, and all claims for such must be worked out with the shipping company.

How do I track my order?


When you place an order you will receive a shipping confirmation email that will include a tracking number. Follow the instructions in the email to track your items using the provided tracking number.

What happens if I am not home when my package arrives?


Whether or not a package is left at your door is left to the discretion of the driver. We understand that you have places to be and things to do. So, if you missed your delivery, don’t worry! Your purchases will go to your carrier's closest location and you will receive a notification informing you where and when you can pick up your purchase.

Why can I only ship to my billing address?


Simply put, we implement this procedure to reduce fraud and protect our customers.

Didn’t find the answer? Contact us here:


Send an Email

Fill out this simple form and we'll have someone get back to you as soon as we can.
Send Email
All email inquiries will be responded to whithin 12-24 hours.

Chat

Coming Soon

Call Us

If you'd rather talk to a person, give us a call and we'll be happy to answer your question or direct you to the appropriate department.

Toll Free Assistance

1 (866) 990-3871

Lines are open
Mon to Fri 8:30 AM to 8 PM EST
Saturday 9 AM to 8 PM EST
Sunday 11 AM to 7 PM EST