My Tracking is not working?
Please note that all orders shipped between Friday night 5 PM EST and Monday Morning will have their tracking info go active once the package reaches the carriers sorting facility. Carrier do not pick up on weekends. Your order has shipped but tracking will not be available until Carrier does initial scan.
Most orders placed with AutoShack qualify for free shipping within the Continental US.
Some order will have an additional shipping cost due to package size or being outside of standard delivery area.
*Warranty Replacement items covered under AutoShack’s 6 month Warranty and Limited Lifetime warranty do not include shipping costs due to package size or being outside of standard delivery area.
Standard Delivery (Included Free)
Delivery is between 1-5 business days. The suggested delivery arrival dates on the site are an estimated arrival time and not guaranteed.
All shipping carriers reserve the right to extend delivery time by 24 hours to residential deliveries. This is beyond our control and shipping charges will not be refunded for this reason. Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. Our auto parts warehouse puts forth every effort to prevent shipping damage, however, it does occur occasionally.
If you receive your product and it is damaged, please contact our customer support as soon as possible as AutoShack will only accept your claim for up to 4 days from the date of delivery. Please document any damage, as we will require photos. Damaged products will not be accepted for refund unless AutoShack customer service has been contacted and the proper documentation has been provided. You can contact us by telephone at 1-866-990-3871, by our option to send an email or by chat.
One-Two Day Express Shipping
1-2 Business Day Express shipping is now available. Orders placed before 12 pm EST will ship on the same business day.
Warranty replacements Items do not ship with Express Shipping. If the customer would like to Have the Limited Lifetime Warranty Replacement Shipped Express, they can pay a nominal fee to get Express Shipping.
Due to Express Shipping involving Air Travel some items cannot be shipped express at this time. Currently, these items are AutoShack Strut and Shocks.